CUSTOMER CARE SPECIALIST WITH GERMAN - 4 HOURS PER DAY
Do you love languages? Wanna keep you German? Let’s join our Customer Care team and take care of our customers!
During the 10 years of our existence we grew up to 900 million CZK in revenue and expanded to the majority of European countries. We’re a member of adidas Consortium, we dispose of limited editions of sneakers, which you won’t find in any other sneaker store in the Czech Republic and some of them even in the whole central Europe. We are still growing and expanding. At the same time, we are very proud of our flagship store where all of our events take place – parties, theatre, dance classes, or our private cinema nights. We collaborate with TOP influencers.
We are young and enthusiastic about our jobs. In our crew we have a lot of fun but we still know what it means to work hard. New creative ideas are welcome and we do not fear changes, because change means development. And we don’t mean only the development of the company, but also self-development of every one of us. Flexibility is our friend. So don’t expect complicated processing internal systems or a rigid firm structure.
The customer has been, is and will always be the top priority for us. We are currently taking care of the tens of thousands of customers that we want to give all the service and treat them properly.
You will love it if you like to:
☻communicate in a friendly way with German-speaking customers (emails, telephone, social networks) and provide them with all the necessary information for their orders
☻talk with complaints department, logistics and our CC team
☻a bit of take care of translations
You are the right one if:
☻you speak (and write) German fluently and you understand spoken/written English (other languages are an advantage)
☻experience with customer care is advantage
☻quick reactions and good arguments are not a problem for you
☻you can solve a problem by phone, by email, by chat and the other tools we use
☻you enjoy contact with the people, you want to help them and you are a driven person
☻responsibility and patience are also a part of your personality
☻you have computer skills and learn the new programs quickly
☻ we don't want to share you with anyone, we expect full commitment for Footshop (8 hours)😊
Benefits, perks and stuff
☻Footshop crew - the people you will work with
☻We support being active so you can get your multisport card
☻You will get a discount at our friends- coffee shop at Vnitroblock, Chefparade courses and products
☻Possibility of home office
☻We have meal vouchers for employees
☻Mindfulness with Hedepy
☻No meeting days (Wednesday)
☻Club Matte and nice coffee in the office
☻In house Footshop academy where we broaden our horizons
☻We love having pets in the office [well behaved ones anyway]!
☻And sneakers! you can get access to many beauties Footshop offers for a very sweet price
When you finish reading our advertisement, send us your CV or LinkedIN.
We’re looking forward to you!